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Support for Technology (Elementary)

If students in grades K to 8 are looking for information on how to request technology support, please contact our support team at [email protected] We can provide devices (e.g. ipads or chromebooks) and internet support (internet enabled ipads).
 
We have stream lined our technical support for the 2021-2022 school year. If you require assistance with your child's device please contact Ms.Sygrove at [email protected]
 
When contacting help desks, please provide the following pieces of information:
 
Password Issue Virtual Classroom Issue Device Issue
  1. Telephone number
  2. Student’s full name
  3. Teacher’s name
  4. Grade
  5. Email address requiring the password
  1. Telephone number
  2. Student’s full name
  3. Teacher’s name
  4. What software is causing issues (Google Meet, Microsoft Teams, Google Docs, etc)
  1. Telephone number
  2. Student’s full name
  3. Type of device (Windows, Mac, iPad, other tablet)
  4. Operating system (Windows 10, iOS 13.7)

Sending a picture of any device information is extremely helpful. We look forward to working with you and your child during remote learning.
 

Tips and Tricks for Families and Students