Support for Technology (Secondary)

If students require technology support, they should contact the AMRLS Secondary help desk at AMRLS9to12helpdesk@ed.amdsb.ca.
 
Students taking an AMDEC course should contact the AMDEC office at amdec.office@ed.amdsb.ca.

When contacting the help desk, please provide the following pieces of information:
 
Password Issue Virtual Classroom Issue Device Issue
  1. Telephone number
  2. Student’s full name
  3. Teacher’s name
  4. Grade
  5. Email address requiring the password
  1. Telephone number
  2. Student’s full name
  3. Teacher’s name
  4. What software is causing issues (Google Meet, Microsoft Teams, Google Docs, etc)
  1. Telephone number
  2. Student’s full name
  3. Type of device (Windows, Mac, iPad, other tablet)
  4. Operating system (Windows 10, iOS 13.7)

Sending a picture of any device information is extremely helpful. We look forward to working with you and your child during remote learning.